Help Center
Everything you need to know, for athletes and the families behind them.
Add your sport, school, position, and city in Settings so we know who you are and where you play. None of it is published anywhere: there is no public NextSigned profile page, no directory, and no way for a stranger to browse you. Your details exist so we can screen your calls well.
If you are under 18, a parent or guardian should be on the account with you. Invite them by email from your dashboard. Once they accept and create an account, they can see your call activity and help manage your settings and subscription. Either of you can end that access at any time.
Your trusted circle is the short list of people who are allowed to reach you directly: family, coaches, your school's compliance contact. Everyone else goes through screening first.
NIL stands for Name, Image, and Likeness. As a college athlete you have the right to be paid for endorsements. Most schools require you to disclose deals. Check with your school's NIL coordinator before signing anything if you are unsure. NextSigned is not a party to your deals and does not process payments for them.
Athlete Shield gives you a dedicated phone number powered by IntelliLine Solutions, an established answering service. AI screens every call the instant it comes in, anything high-risk goes to a person, and only the people on your allow list get through. It is a subscription, billed monthly or annually, and it is the only thing NextSigned sells. Think of it as your personal bouncer.
Basic includes 50 calls a month. You get an alert at 40 calls and again at 50. Past 50, a complimentary extension keeps Shield answering and screening every call until your allowance resets on the 1st of the month, so no call goes unscreened. If that happens often, Pro includes unlimited calls.
If a parent or guardian is paying, send them a pay link from your Shield page or the app. They pay on a secure Stripe page with their own card, with no NextSigned account needed, and they become the billing contact. The link works once and expires after 4 hours.
You can delete your account in Settings or in the app. Your plan is cancelled that day and the unused time is refunded. Your calls and your profile are deleted, except calls flagged as risky, which are kept for up to a year without your name. Your Shield number is held for 30 days in case you come back, then released.
When a caller turns out to be a legitimate business with a real proposal, Shield logs it with a summary and a transcript so you and the people you trust can follow up on your own terms. Anything that looks like a scam, a pressure tactic, or an advance-fee request is flagged for a human to review before it ever reaches you.